Our Terms of Service
We believe in plain English, not legalese. These terms exist to protect both of us — but more importantly, to make sure we're on the same page from day one. If anything feels unclear, just ask.
The short version
"We do great work. You pay fairly. If something's wrong, we fix it. No tricks, no traps, no fine print."
What We Do & How We Deliver
We provide digital services including web development, app development, SEO, performance marketing, branding, social media management, video editing, and more. Everything we deliver is built with care — we agree on scope, timeline, and deliverables upfront so there are no surprises. If something needs to change along the way, we talk it through together.
Communication & Support
We believe in being human first. You can reach us via email (hello@ozontrix.com), phone, or WhatsApp — and we actually respond. We'll keep you updated on progress, ask for your input when it matters, and never disappear on you. If you ever feel out of the loop, just say the word and we'll fix it.
Pricing & Payments
We keep our pricing transparent and fair. Payments are structured in clear milestones tied to deliverables — you only pay for what's been completed and approved. Invoices are sent via email, and we accept bank transfers, Razorpay, and UPI. If you're ever unsure about a charge, just ask — we'll walk you through it.
Timelines & Deadlines
We respect your time and set realistic deadlines. If we say something will be done by Friday, we mean it. If there's a delay (rare, but life happens), we'll tell you immediately with a clear reason and a revised date. We also understand that you might need extra time on your end — no pressure, just let us know.
Revisions & Changes
Your feedback matters. Every project includes reasonable revisions so we get things right. Need changes beyond scope? We'll quote them fairly and never hold your work hostage. Our goal is your smile at the end of the project — not just a signed-off invoice.
Who Owns What
Once you've paid for a deliverable in full, it's yours — plain and simple. Source code, designs, content, everything. We don't lock you in or charge you to take your own work elsewhere. We only ask that you don't resell our work as a service (that wouldn't be fair to either of us).
Privacy & Confidentiality
We take your trust seriously. Any business information, strategies, or data you share with us stays between us. We'll never share your project details, analytics, or internal information with anyone outside our team. Our own privacy policy explains how we handle your data — and we follow it to the letter.
Cancellation & Refunds
If you need to cancel a project, we handle it fairly. You pay for the work already completed and approved, and we part ways cleanly. No lock-in contracts, no hidden exit fees, no hard feelings. We'd rather you be happy — even if that means working with someone else who's a better fit.
Our Responsibility (Fair & Square)
We build everything with professional care, but we can't guarantee specific business outcomes (like sales or rankings) — because that depends on many factors beyond our control. Our liability is limited to the amount you paid for the specific service in question. Neither of us wants a lawsuit — we'd rather just fix the problem together.
Disputes & Problem-Solving
If something goes wrong (and we hope it won't), talk to us first. Seriously — just reach out. Most issues can be resolved with a conversation. If we can't agree after talking, we'll go for mediation in Panchkula, India before anything formal. We're reasonable people who believe in doing the right thing.
Updates to These Terms
We may update these terms occasionally as we grow and improve. If we make a significant change, we'll let you know via email or a notice on our website. By continuing to work with us after updates, you agree to the new terms. Simple as that.
You might be wondering...
Absolutely. Life happens. Just let us know and we'll pause work at the nearest milestone. No fees, no fuss. We'll pick up right where we left off when you're ready.
Yes, happily. We understand some ideas need extra protection. Just send it over and we'll sign it right away.
Tell us what's not working and we'll make it right. Our revision policy covers reasonable changes, and we genuinely want you to love what we deliver.
We love working with startups. Talk to us about your budget and we'll figure out a scope that works for both of us. We'd rather help you start small than turn you away.
❤️
We're here for you
These terms exist to protect our relationship, not to hide behind. If you ever have a question, concern, or just want to chat about something — reach out. We're human beings who love what we do and the people we do it with.
Last updated: June 2026 · Ozontrix Technologies (A brand of FradX Investments)